COVID-19 Protocols
In addition to following the guidelines from the Riverside County Public Health Office, we are continuing to institute a high set of health and safety standards for interactions with our patients. We are committed to providing a clean and safe environment for patient care.
We follow the protocols below to help reduce the potential spread of this virus and to aid in the efforts to “flatten the curve” and reduce the severity and number of individuals who might be tragically impacted.
We have always had a careful hygienic protocol in our office (using disposable items whenever available, hand-disinfection with every patient, etc.), but here are some precautions that go “above and beyond” our normal process:
1. We will call all patients the day before their appointments to confirm and ask a COVID-19 questionnaire - have you had a fever, chills or other flu-like symptoms AND have not been exposed to someone with those symptoms in the past week. If patient is not certain or have been experiencing these symptoms, we will re-schedule appointment for at least two to three weeks later.
2. We ask that patients come alone to their visits when possible. Appointments for younger patients with a need for parent/guardian will be accommodated, but we ask siblings to remain home or with other parent/guardian outside the office.
3. We will be asking all patients to wash hands and use a hand disinfectant (we supply) at each step in their office experience.
4. We will ask any patient (or person accompanying a patient) who presents with flu-like symptoms when they check -in to reschedule.
5. All of our team members will STAY HOME if we feel the symptoms of the flu – aching, fever, chills, or persistent cough. This may require us to RESCHEDULE patients (e.g. if a number of staff are out at the same time, or if one of the doctors is not able to come in).
6. We ask ALL patients stay outside when they arrive and notify us by phone call or text, and staff will start your check-in.
7. In compliance with Riverside County, ALL patients are required to wear a self-provided mask.
8. We will enforce NO FOOD OR DRINK anywhere in the office - while the food isn’t the problem, eating and drinking involves “hand to-mouth” motion without a mask and may contribute to a “touch - then - infect” scenario.
Thank you,
Redhawk Vision Center
We follow the protocols below to help reduce the potential spread of this virus and to aid in the efforts to “flatten the curve” and reduce the severity and number of individuals who might be tragically impacted.
We have always had a careful hygienic protocol in our office (using disposable items whenever available, hand-disinfection with every patient, etc.), but here are some precautions that go “above and beyond” our normal process:
1. We will call all patients the day before their appointments to confirm and ask a COVID-19 questionnaire - have you had a fever, chills or other flu-like symptoms AND have not been exposed to someone with those symptoms in the past week. If patient is not certain or have been experiencing these symptoms, we will re-schedule appointment for at least two to three weeks later.
2. We ask that patients come alone to their visits when possible. Appointments for younger patients with a need for parent/guardian will be accommodated, but we ask siblings to remain home or with other parent/guardian outside the office.
3. We will be asking all patients to wash hands and use a hand disinfectant (we supply) at each step in their office experience.
4. We will ask any patient (or person accompanying a patient) who presents with flu-like symptoms when they check -in to reschedule.
5. All of our team members will STAY HOME if we feel the symptoms of the flu – aching, fever, chills, or persistent cough. This may require us to RESCHEDULE patients (e.g. if a number of staff are out at the same time, or if one of the doctors is not able to come in).
6. We ask ALL patients stay outside when they arrive and notify us by phone call or text, and staff will start your check-in.
7. In compliance with Riverside County, ALL patients are required to wear a self-provided mask.
8. We will enforce NO FOOD OR DRINK anywhere in the office - while the food isn’t the problem, eating and drinking involves “hand to-mouth” motion without a mask and may contribute to a “touch - then - infect” scenario.
Thank you,
Redhawk Vision Center